I love to buy most of my spices in bulk from Central Market. I don’t go to Central Market often, so when I do, it’s a treat. There’s a turmeric tonic drink I have on rotation in the early mornings for its healing and detoxification properties. I ran out of turmeric. I had a stressful January. February wasn’t looking much better. On this particular day, I took advantage of being in Central Market’s vicinity and went on a spice shopping spree. Mind you, at that moment, I was feeling overwhelmed with life, but I enjoy grocery shopping. I’m the type of person that studies the sales flyers, peruses through the isles, and reads ingredients for every single item. Two communication exchanges occurred during this shopping trip that made me really appreciate the impact people have on each other.
I walked into the bulk spice section and felt slightly amused and annoyed (they were in the way of me getting my spices), watching a swarm of people navigate the bulk spice section. It was lunch time, which explains the crowd. I walked up and let my eyes scan for turmeric. I didn’t see it and the attentive worker who was managing the section asked if I needed help. I told him what I was looking for and he followed with an unexpected question: “for healing purposes or cooking?” I had never been asked such a question and proceeded to tell him it was for healing, describing my turmeric tonic. He enthusiastically told me about a type of turmeric the store started selling a few months ago and what makes it different from the other types of turmeric. He uses it too. I was intrigued and thankful that I was learning something new. A minute later, another shopper approached me and said, “I’m glad you asked about turmeric because I’m going to get some too”. I bagged a few more spices and walked out of the bulk spice section feeling a little more perky. That was Exchange #1.
I headed towards the produce section for some salad fixings. Central Market has beautiful produce. Then, a thought hit me right in the midst of shopping: “I haven’t had watercress in a while”. I discovered a few years back that not every store sells watercress. One time, I had attempted to make my mom’s Haitian soup recipe…watercress is a key ingredient. After trying several grocery stores, I found the watercress at Central Market. Here I was again, looking for what I couldn’t find. I spotted a grocer unloading lettuce. He was an older, brown-colored man with a very serious facial expression. I asked him about the watercress. He pointed and described where. That’s when I heard his accent…likely African, but from where? I tend to pick up on accents and like to ask people where they’re from. Given his stance and my mood, I decided to spare him. I proceeded to shop. Next up was lettuce. I headed right behind him and picked up a big head of organic green leaf lettuce. I was getting excited about my salad. After placing the lettuce in a plastic bag, I was headed for something else, when the brown-colored grocer, with the African accent, approached me with a giant head of green leaf lettuce. He said, “This one is bigger”, and handed it to me with a smile. I put the other head back and practically skipped out of the produce section. That was Exchange #2.
There are a few key points I take away from this shopping trip. In terms of customer service, there are people that take pride in their work and do it well. In my opinion, customer service has become a lost art over the years. I even wanted to write a book about it at one time. It’s refreshing to see that good customer service is not dead. Another point is no matter how stressful life is, you need to take time to pay attention to and enjoy the little things. And finally, we have the power to impact others every single day with small acts of kindness. So go do that.